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Policies & disclaimers

Responsibilities: Mérida.Travel is responsible for contracts and agreements with customers providing all services offered on the official website. Merida.travel has no responsibility for wars, strikes, delays, fires, accidents and their consequences, epidemics, destruction of mechanisms and acts of governments., theft, looting or any other cause beyond the company and accidents involving subcontracting services or delays in flights and transfers of commercial airlines not managed by us. The company is not liable for consequences provocated from the use or possession of drugs and narcotic substances in our programs and services.

2) Documentation: The traveler should bring their identification documents and visa consular problems if the default of the passport or the lack of consular visa, the company is not liable for the costs incurred by the delay or total loss the contracted services.

3) Reimbursement for cancellation of travel service we provide as followed of the total amount prepaid to our company:Eighty percent (80%) 30 days before the date of commencement of services.The seventy-five percent (75%) 15 days before the date of commencement of services.Fifty percent (50%) up to a week before the start of services.Twenty-five percent (25%) until 72 hours before the start of service.No refund within 72 hours before and at the start of provided service.

4) No refunds in case of No Show, inadequate travel documents, leaving the tour at any time or use their services voluntarily for the traveler. In case of rain or bad weather or other compelling reasons that might endanger the safety of tourists, the company reserves the right to modify, without the tourist is entitled to claim or recover.

5) Claims. All claims must be submitted in writing to our office, within forty-eight (48) hours following the conclusion of the service.

6) All conditions of implemented services are considered accepted by:

1 - The execution of the payment of the contracted services before the commencement of service.2 - Acceptance of vouchers by client via email, fax or any other communication mechanism.3 - The use of any part of the contracted services.